FAQ

How long will my order take to make?

We usually dispatch orders within 3 working days but please contact us to get our current dispatch times. At busy times of the year (Father’s Day, Mother’s Day, Christmas etc) the volume of orders increases and sometimes it can take a little longer before your order is dispatched.

How long will my order take to arrive?

We send everything 1st class signed for (free of charge) which can take 1-2 days from dispatch. If you have selected Special Delivery, your order will be delivered the next working day after dispatch.

Can I track my order?

We send all standard packages 1st class signed for (UK) free of charge – these are not tracked but a signature is required on delivery. If you select Special Delivery, this is a tracked and signed for service.

Do you ship Overseas?

Yes! Overseas orders are sent either Tracked and Signed for, or Tracked depending on the country. Please allow 10 working days for Overseas orders to arrive once dispatched.

Is there a faster delivery for overseas orders?

Please contact us for prices for expedited overseas delivery.

Do I need to be in to sign for the parcel?

Yes, a signature will be required on delivery.

Can I change my order after it has been accepted?

We will not be able to cancel or change any personalisation once your order is accepted. Please ensure that all details are entered correctly when ordering.

Do I need to find coordinates myself?

If you have the coordinates, great! If not, we will be able to find these for you or provide you with instructions on how to find them.

Can I order individual links?

Yes, you can order individual links on the following page:

Can I add symbols to silver links?

We can stamp all letters and number, hearts, stars, # and punctuation marks on the silver links.

How do I measure my wrist?

All our bracelets are made to order and so ensuring that you order the correct size is very important. Please measure your wrist and add 1-2cm for comfort, depending on whether you would like a snug or relaxed fit.

Can I exchange a bracelet for a different size?

If you order a bespoke sized bracelet, unfortunately this cannot be exchanged however we can resize this for you for a charge. Any standard length Storyteller Bracelets (21cm) can be exchanged for a bespoke size if unworn and in their original condition.

Can I see a monogram before I order?

Yes, if you would like to see how your initials will look as a monogram for any of our monogram pieces, please contact us prior to placing your order.

Is the silver hallmarked?

Everything we make is Sterling Silver or Fine Silver. In line with current hallmarking law, anything weighing over 7.78g in silver will be hallmarked. Everything else is not hallmarked but we can arrange hallmarking for an additional cost.

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